1. Introduction
3DM Express Inc ("Company," "we," "us," or "our"), an interstate motor carrier providing freight transportation services, operates the website 3dmexpress.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
2. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a freight quote
- Send us an email or call our office
- Enter into a business or service agreement with us
- Subscribe to communications from us
This information may include:
- Full name and job title
- Company name and business address
- Email address
- Phone and fax numbers
- Shipping and billing details
- Any other information you choose to provide
Automatically Collected Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Referring website URL
- Pages visited and time spent on our Website
- Date and time of your visit
This data is collected through standard web server logs and is used solely for maintaining website functionality and security.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, operate, and maintain our freight transportation services
- To respond to your inquiries, quote requests, and customer service needs
- To process and manage business transactions and service agreements
- To communicate with you regarding your shipments and services
- To improve our Website, services, and customer experience
- To comply with applicable laws, regulations, and legal obligations
- To protect against fraudulent, unauthorized, or illegal activity
- To enforce our terms and conditions and other agreements
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Specifically regarding phone numbers and SMS communications: We do not share, sell, lease, or distribute your phone number, SMS/text messaging consent, or opt-in data with any third parties or affiliates for marketing or promotional purposes under any circumstances. Your phone number and SMS consent are used exclusively by 3DM Express Inc for the purposes outlined in this Privacy Policy.
We may share your information only in the following limited circumstances:
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Service Providers:
We may share information with trusted third-party service providers who assist us in operating our business (e.g., freight brokers, dispatch services, web hosting providers). These providers are obligated to keep your information confidential and use it only for the purposes we specify.
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Legal Requirements:
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including requests from the Federal Motor Carrier Safety Administration (FMCSA) or the Department of Transportation (DOT).
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Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
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Protection of Rights:
We may disclose information to protect and defend our rights, property, or safety, or that of our customers and others.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our Website
- Secure server infrastructure with restricted access
- Regular security updates and monitoring
- Limited employee access to personal information on a need-to-know basis
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. SMS/Text Messaging Communications
Consent to Receive SMS/Text Messages
By providing your phone number and opting in to receive text messages from 3DM Express Inc, you expressly consent to receive SMS/MMS messages from us. These messages may include, but are not limited to:
- Shipment status updates and delivery notifications
- Freight quote responses and service confirmations
- Appointment and pickup scheduling reminders
- Customer service and operational communications
- Important account or service-related alerts
No Sharing of SMS Consent or Phone Numbers
No mobile opt-in or text message consent will be shared with third parties or affiliates.
We do not share, sell, rent, lease, or trade your phone number, SMS/text messaging consent, or any opt-in data with any third parties or affiliates for marketing or promotional purposes under any circumstances. Your consent to receive SMS messages from 3DM Express Inc is strictly between you and our company.
Your phone number and SMS consent information will only be used by 3DM Express Inc for the purposes described in this Privacy Policy. We will never share your opt-in information with third parties for their own marketing use.
Message Frequency and Charges
Message frequency varies based on your service activity and communication preferences. Standard message and data rates may apply depending on your mobile carrier and plan. 3DM Express Inc is not responsible for any messaging or data charges imposed by your wireless carrier.
How to Opt-Out of SMS Messages
You may opt out of receiving SMS/text messages from us at any time by:
- Replying STOP to any text message you receive from us
- Contacting us by email at 3dmexpress@gmail.com with the subject line "SMS Opt-Out"
- Calling us at (773) 647-1906 and requesting to be removed from our messaging list
Upon receiving your opt-out request, we will promptly stop sending you SMS/text messages. Please allow up to 48 hours for processing. Opting out of SMS communications will not affect your ability to use our freight transportation services.
How We Obtain Consent
We obtain your consent to send SMS/text messages through one or more of the following methods:
- Website contact or quote request forms with an explicit SMS opt-in checkbox
- Written consent during service agreement execution
- Verbal consent during phone conversations (documented in our records)
We maintain records of all consent obtained and will never send SMS messages to individuals who have not explicitly opted in.
SMS Support
For help or questions regarding our SMS messaging program, reply HELP to any message you receive from us, or contact us at 3dmexpress@gmail.com or (773) 647-1906.
7. Cookies and Tracking Technologies
Our Website uses only essential cookies that are necessary for the proper functioning of the site. We do not use analytics cookies, advertising cookies, or any third-party tracking technologies.
The essential cookies we use include:
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WordPress Session Cookies:
Required for the website content management system to function properly.
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Cookie Consent Preference:
Remembers your cookie consent choice so you are not asked again on repeat visits.
For more information about how we use cookies, please visit our Cookie Policy.
8. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
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Right to Know:
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.
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Right to Delete:
You have the right to request deletion of your personal information, subject to certain exceptions.
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Right to Opt-Out:
We do not sell personal information. Therefore, we do not offer an opt-out for the sale of personal information.
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Right to Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to verifiable consumer requests within 45 days.
9. Children's Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
10. Third-Party Links
Our Website may contain links to third-party websites, services, or resources that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
We strongly encourage you to review the privacy policies of every website you visit. Clicking on a third-party link or advertisement will direct you away from our Website, and your interactions with those third-party sites are governed by their own privacy policies.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.
Business records related to freight transportation may be retained in accordance with FMCSA and DOT record-keeping requirements.
12. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Request a portable copy of your personal information
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any modifications indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: